Purchase Protection

Submit a Return

Navigate to the 'Your Orders' page, choose the item(s) for return, and press the 'Return/Other Help' button. To enhance our service, kindly provide your reason for the return. Then once you've informed us of the issue, we'll guide you through the next steps to ensure a satisfactory resolution. Your satisfaction is our priority, and we're committed to making things right.

Submit a Return

Navigate to the 'Your Orders' page, choose the item(s) for return, and press the 'Return/Other Help' button. To enhance our service, kindly provide your reason for the return. Then once you've informed us of the issue, we'll guide you through the next steps to ensure a satisfactory resolution. Your satisfaction is our priority, and we're committed to making things right.

Print Return Label to send

Select 'Print' to produce your return label and affix it securely to the exterior of your package. Drop off the parcel at your closest USPS or UPS location. Enjoy complimentary first returns on every order! Items in their original state qualify for a full refund within 14 days of purchase. To cut down on extra shipping fees and reduce environmental footprint, we recommend consolidating your returns in one shipment. Ensure to dispatch your return within 14 days after initiating the return process.

Print Return Label to send

Select 'Print' to produce your return label and affix it securely to the exterior of your package. Drop off the parcel at your closest USPS or UPS location. Enjoy complimentary first returns on every order! Items in their original state qualify for a full refund within 14 days of purchase. To cut down on extra shipping fees and reduce environmental footprint, we recommend consolidating your returns in one shipment. Ensure to dispatch your return within 14 days after initiating the return process.

Get your Refund

Should your order qualify for the Dayuan Purchase Protection Program, you will be reimbursed for your item(s). You have the option to direct the refund to either your Dayuan credit or back to the original method of payment. A confirmation notification will be sent in each case.

Get your Refund

Should your order qualify for the Dayuan Purchase Protection Program, you will be reimbursed for your item(s). You have the option to direct the refund to either your Dayuan credit or back to the original method of payment. A confirmation notification will be sent in each case.

Dayuan's Purchase Protection

Who's eligible for Dayuan Purchase Protection

Rest assured, we're here to support you in case of any issues. Here's the procedure: